How do I know if I have 100K or 300K?
Generally the higher bandwidth, the higher the capacity of your internet connection to move data to your computer and the better the quality of our video programming. If you're at home using a cable modem, an internet on your TV service like Roadrunner, WebTV or Excite@Home, or a special kind of high speed phone line such as DSL or ISDN, you can watch in 100K or 300K, you should try both and see which works best for you. If you're watching from your office and your computer is part of a network you should be able to watch by clicking on 300K. If you're watching in 300K, we would suggest that you position your mouse cursor over the video image, right click and select "Full Screen" to watch full motion, high resolution images that look and feel like conventional television! Whichever bandwidth to watch our programs, you'll get the best quality video available on the internet today -- and you should certainly feel free to experiment with all speeds to see which one works best for you.

Why Can't I See Video?
If nothing happens when you try to play a video, you may need to download free software, which can be downloaded at the bottom of the page, in order to watch one.

Download and installation steps:
Click on the Window's Media Player button located at the bottom of each page. Then follow the download and installation instructions. In a few minutes you'll be enjoying our unique content right on your own computer screen. If you run into any problems downloading or installing the players, the installation site offers extensive help and assistance at the Windows Media Player Help Site. Of course, you can also email us at info@relaxingTV.com.

Why does the video sometimes stop or pause?
Streaming" technology delivers audio and video to you without waiting for a complete file download. However, if the show stops or pauses, it is most likely due to high traffic or net congestion. If you still can't see video, check out extensive help and assistance at the Windows Media Player Help Site, or email us -- info@relaxingTV.com -- for more detailed information regarding browser and plug-in issues.